This page details our customer terms and conditions.
Martin & the Magpie LTD
120 High Street, Hungerford, Berkshire, RG17 0LU
Tel: 01488 681 062
Registered address: Ramsbury House, 1B Charnham Lane, Hungerford RG17 0EY
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.
We accept credit cards, Visa, Mastercard. You may send and pay for flowers over the phone by calling us (unfortunately we can’t accept AMEX for payments made over the phone or in the shop). Orders that are cancelled online or via the phone are subject to a cancellation fee.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed you will receive a confirmation email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Local Delivery Schedule Orders received before Midday Monday to Saturday UK time for delivery will be delivered generally delivered the following day. Delivery Schedule Orders for outside the local area received before 12noon Monday to Thursday will be delivered the following working day if required.
Orders with a specified delivery date will be delivered on that day. It's the customer's responsibility to check if the recipient is at home on the specified date.
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK.
No timed deliveries - except for funeral tributes and weddings.
Please telephone on if you have an emergency order.
If you require specific flowers please telephone at least 72 hours before delivery is required.
Orders are delivered ONCE. If we can't leave the flowers/plant with a neighbour or anywhere safe, they are returned to the shop and a delivery note is left informing them to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Martin & the Magpie LTD's earliest convenience.
Martin & the Magpie LTD are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Orders are inclusive of 20% VAT - VAT number 102 676 533
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us or you can call or write to us.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.